Ola Krutrim's 'Kruti' AI Chatbot Vanishes: App Pulled, Website Down Amid Company Turbulence

Ola Krutrim's flagship AI product, the 'Kruti' chatbot, has abruptly gone offline, disappearing from app stores and the web. The app is no longer accessible on the Apple App Store or Google Play Store and has been removed from the Ola platform where it was integrated. Attempts to access its dedicated website, kruti.ai, return a 'site not found' error, while users trying via Ola's website see a generic maintenance message. This sudden and complete unavailability signals a significant operational disruption for a product positioned as a core consumer offering.

Launched in June 2023, Kruti was built as a multimodal AI assistant on Krutrim's large V2 model, capable of handling text, voice, and image inputs. Founder Bhavish Aggarwal had explicitly marketed it as a local Indian alternative to global giants like ChatGPT, integrating it into key Ola services for cab bookings, food orders, and payments. Its disappearance is not a minor glitch but a full-scale withdrawal from public access, raising immediate questions about the stability and direction of the Krutrim AI project.

The outage occurs against a backdrop of reported broader turbulence within Krutrim. The company has recently undertaken internal restructuring, including layoffs, which points to underlying strategic or financial pressures. This incident shifts scrutiny from product performance to corporate viability, exposing the risks for a high-profile startup attempting to challenge established AI players. The maintenance notice offers a temporary public explanation, but the complete removal from major distribution channels suggests a more profound reassessment or crisis is underway.