1. Intuit's AI Agents Hit 85% Repeat Usage; Secret Was 'AI-HI' Human-in-the-Loop Model
Intuit's deployment of generative AI agents to 3 million customers achieved an 85% repeat usage rate, a key metric of product stickiness. The company's leadership attributes this success not to pure automation, but to a deliberate strategy of integrating human expertise with artificial intelligence. This 'AI-HI' (Artif...